Q Is this an insurance plan?
No, this is not an insurance plan. The plan provides members with discounted prices on a wide range of health care services and products; you will pay for services at the plan discounted price at the time services are received.
Q How does the plan get these discounts?
The plan is provided and administered by FamilyPlus Dental Centers. FamilyPlus has secured these valuable savings by partnering with some of the largest and most well known providers of health care services in the country.
Q What health care professional can I go to?
The only health care provider is Family Plus Dental Centers. Currently there are seven locations throughout Dade, Broward and Monroe County.
Q How long will it take me to get into the system after I sign up?
After you have successfully enrolled (either by filling out the appropriate information on the Web site or calling 786-363-1900, you will receive your membership materials and membership cards in about 7-10 days.
Q What if I decide I don’t need the plan?
You may cancel your plan at any time by calling Member Services 786-363-1900. If you cancel within the first 45 days of enrollment, you’ll receive a 100% refund, no questions asked. For cancellations after the first 45 days, members who are billed monthly will stop receiving monthly charges and members who paid the annual amount will receive a pro-rated refund.
Q How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at 786-363-1900. They will be happy to send additional cards to you.
Q Can I go to a provider that does not participate? No. Only Family Plus Dental Centers will honor the Plan.
Q Can I use this plan even if I already have insurance?
Yes, as long as your plan isn’t a PPO, HMO, or another discount plan. Just go to a plan participating provider, show your membership card, pay the discounted fees at the time of service and ask for a copy of your bill. Then, file the claim with your insurance company to be reimbursed by them. This reduces your out-of-pocket expenses and stretches your dollar so you reach your maximums more slowly.
You may also use the plan for services not covered by your insurance plan. For example, many people have medical insurance, but do not have dental and vision coverage. Please remember that the plan is not insurance and may offer discounts on many services not included in traditional indemnity plans.
Q Can I include dependents in my plan?
Yes, one of the wonderful features of the plan is that your entire household can receive the savings, even children living at college!